Customers differ in the way they wish to interact with suppliers. Automating the management of multi-format transactions benefits the whole supply chain and is only possible with intelligent systems in place. To continually adapt and improve, customer automation management also requires a strong foundation of supporting tools and services.
This report looks at how these challenges might be overcome. It is of interest to supply-chain, customer service, finance, information technology and operations professionals.
Report author Bob Tarzey is an analyst and director at UK based IT business and analysis house, Quocirca.